How we work together

These are our standard terms for design and development work. Anything specific to your project — what we are building, what it costs, when it is due — lives in the proposal we send you. Where the proposal and this page disagree, the proposal wins.

Nothing here is legal advice, and these terms do not replace a signed agreement for larger engagements.

We quote a fixed price for an agreed scope of work. That quote holds for 30 days from the date we send it.

If you ask for something outside the agreed scope, we will tell you what it costs before doing it. You can accept or decline; either is fine. We will not add work quietly and invoice for it later.

A deposit is payable before work begins, with the balance due on completion. Longer projects are split into stages tied to agreed milestones, invoiced as each is reached.

Invoices are due within 14 days unless we have agreed otherwise in writing. We may pause work on overdue accounts, and we will tell you before we do.

Projects depend on your input: timely feedback, access to the accounts and materials we need, and someone able to make decisions. Where delays on your side push the timeline, the delivery date moves accordingly and we will tell you when that happens.

Once you have paid in full, the work is yours. That includes the code we wrote for you, the designs, and the content we produced. It runs on domains, hosting and accounts registered in your name.

We keep ownership of our own general-purpose tools, libraries and techniques that predate your project or are reused across clients — you get a perpetual licence to use them as part of your project. Any third-party components remain under their own licences.

Unless you ask us not to, we may describe the work publicly and link to it as an example of what we do.

If we deliver something that does not do what we agreed it would, we fix it at no charge, and that does not expire.

Included support after launch covers our own errors and small adjustments. It does not cover new features, changes you request later, or problems caused by someone else editing the work after handover.

We do not guarantee particular search rankings, traffic volumes, revenue or business outcomes, because nobody controls those. We take responsibility for the quality of the work, not for how the market responds to it.

We cannot be responsible for third-party services we do not control — hosting outages, platform changes, or tools you already use going down.

Our total liability for any claim relating to a project is limited to the amount you paid us for that project. We are not liable for indirect or consequential losses, including lost profits or lost data.

Nothing in these terms limits liability for anything that cannot lawfully be limited.

Either of us can end a project in writing at any time. You pay for the work completed up to that point, and you take everything produced so far — files, code, accounts and documentation. There is no exit fee.

Ongoing monthly work has no minimum term and can be cancelled with 30 days' notice on either side.

Anything you tell us about your business that is not public stays between us. We are happy to sign your non-disclosure agreement if you have one.

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute. If you would prefer a different arrangement for a substantial project, tell us and we will discuss it.

If any part of these terms turns out to be unenforceable, the rest still applies.