Maintenance and support for online stores
The short answer
For a store, downtime is directly measurable in lost orders, so maintenance is not housekeeping — it is revenue protection. The work is unglamorous: security updates, verified backups, uptime monitoring, and speed kept under control as apps and images accumulate.
- Always online
- Fast fixes
- No surprises
The problem
“Checkout broke on a Saturday and we did not notice until Monday.”
Nobody was watching, and customers who hit a broken checkout do not email to report it — they leave and buy elsewhere. Two days of silent failure is a weekend of lost trade and no record it happened. Monitoring turns that from a disaster into a notification.
What you get
Built for how online stores actually work.
The same care as any project, aimed at the things that matter in your sector rather than in general.
- Uptime and checkout monitoring, so failures are noticed immediately
- Security and platform updates applied and then tested
- Backups verified by actually restoring one
- Speed kept in check as apps and images accumulate
- Same working day response when something stops you selling
- No minimum term
Is this you?
We'd rather tell you now than in month two.
This is for you if
- Your store is your main sales channel
- Nobody is currently watching whether it is up
- You want one person to contact when something breaks
It's probably not if
- You want a rebuild — that is separate work
- You need overnight on-call cover, which we do not offer
Common questions
The things people ask before they commit.
How fast do you respond if checkout breaks?
Same working day for anything stopping you selling, and monitoring usually means we know before you do. We keep hours that overlap yours, so it is not an overnight wait.
Will updates break the store?
Occasionally an update conflicts with something — that is why they get tested rather than applied blind. If one of ours causes a problem, fixing it is free and that does not expire.
Do you handle the platform apps too?
Yes, and part of the job is removing the ones nobody uses. Accumulated unused apps are the most common cause of a store getting gradually slower.
Related
Next step
Tell the chooms what needs building
Send the problem, not a spec. You'll hear back within 24 hours with a straight answer on what it takes, what it costs, and whether we're even the right chooms for it.